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Frequently Asked Questions

Below we have provided a list of questions and answers that may assist with who we are, what we do and how we do it. If you do not find the answer to your question feel free to send us an email at [email protected]

  • How do I request a service?
    -Simply click on the “Start Service” button on your home screen
    -choose your option of either a preregistered car from garage or add a vehicle with the add vehicle button.
    -You will now be sent to the screen where you are able to select which service is needed.
  • How do I change my current location?
    -When a service is chosen, instead of selecting pick this location you will click on the tab that has the current address. From there you can manually input any location.
  • How is the cancelation price calculated?
    -If the job is cancelled within 5 minutes of selecting a service, then a cancel fee will not be applied. If the job has been accepted and goes over the 5-minute time limit, then the formula is applied to get the total amount needed to pay for the cancelation fee
    If the drive 10 miles and the total cost is $100 
    0 mile = 5%
    1 mile = 6% 
    2 mile = 7 % 
    3 mile = 8% 
    4 mile-= 9% 
    5= 10%
    7= 12%
    Then we multiple that percentage by the total cost 
    Of the job to get the cancelation fee 
    Example total cost is $100 
    Driver moves 10 miles then the user cancels  
    100x15% = $15
  • Where can I add my Promo Codes and referrals?
    -When a service is selected, all the questions are answered, and a location is selected you will be bought to the screen verifying the Approximate charge. 
    -Select the tab with your credit/debit card to be bought to the payments page
    -from the payments page you can now apply referrals and add promo codes
  • Can I pay with cash?
    -As of now, no. Payment must be made with a debit or credit card added to the ITOWU application
  • How do I add a new vehicle in the ITOWU application?
    -Simply select the 3 astricts for the drop-down menu on the upper left corner.
    -Next you will select garage
    -from Garage you can now see your existing vehicles, or you may press add new vehicle to register a new car into your garage